Returns policy – online consumer sales only
If you have bought products from us through eBay, please refer to the returns information on the eBay site.
Nothing in this Returns policy will affect your legal rights in relation to faulty or misdescribed goods.
If you change your mind – all products except Gaming PC Systems
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. Please see ‘I want to cancel my order’ (Contact Us) for more information. If your products are split into several deliveries over different days, you have 14 days from the date of the last delivery.
Returned products must be in their original packaging, include all accessories, be in “as new” condition and must not have been used, installed or had any data input onto them.
Any free gifts which were included with your order must also be returned.
Please be advised that, customers are responsible for covering the return shipping fees for any items they wish to return.
Our right to reduce your refund
Please note that we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, if you have opened the packaging of a product and as a result we cannot re-sell the product at full price.
If you have returned your product, but before doing so you claimed any software that is included with your product, we may also reduce your refund to reflect the benefit you have received from claiming the software.
If you change your mind – Gaming PC Systems only
If you change your mind in relation to your Gaming PC system, you must return it to us within 30 days of delivery. Returned Gaming PC systems must be in their original packaging, include any accessories and be in “as new” condition.
If you have inputted data onto your Gaming PC system, please ensure that all data is removed before you return it. We cannot guarantee that we will be able to erase all of your data.
When the right to change your mind does not apply
The right to change your mind does not apply:
- if the seal has been broken on any DVDs, CDs, memory cards or software (including games)
- if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
- to unsealed headphones/headsets, for hygiene reasons
- if you have asked us to order a product for you specifically, and the product is not in the range of products we generally offer.
Refunding you when you have changed your mind
Once we have received the products back from you, we will give you a refund for the cost of the product (subject to any deductions set out in “If you change your mind” above). Your refund will be by the method you used for payment. You will receive your refund within 14 days from the day on which we receive the product back from you.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If your order was eligible for free delivery, then no refund for delivery will be made.
Please also note that charges for services that have already been provided (such as priority build charges) will not be refunded.
If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.
If products are faulty
Standard items
All products are guaranteed against hardware faults for a period of 12 months from the date of delivery. If an item is faulty please return it to us so that we can inspect and test it.
Damage in Transit
If any items were damaged in transit, we ask that you (Contact Us) as soon as reasonably possible and within 5 working days. (This is the timescale within which we must report damage to our courier partner). If the items are visibly damaged on receipt, please refuse the delivery and contact us to let us know.
Item Missing or Incorrect Item
If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services Using Our contact us Form as soon as possible, and we will do our best to resolve the problem.